1. Entrepreneurs?
1.1 Entrepreneurs World?
1.1.1 Mostly Business Owners!
1.2 Do not want to be compared to
1.2.1 Alan Sugar
1.2.2 Dell Boy
1.3 And neither do I
2. History
2.1 2nd Player in Market
2.1.1 Copy Cat
2.1.1.1 Intially
2.1.2 You don't have to invent anything
2.1.3 Now No. 1
2.2 1999
2.2.1 Started
2.3 Serviced Office Broker
2.3.1 Finding Best Deals
2.3.2 Intermediary
2.3.3 Cover the whole market
2.4 2003
2.4.1 Overseas
2.5 2004
2.5.1 Corporate
2.5.1.1 Not online
2.6 2006
2.6.1 Large Space Operator
2.6.1.1 100-1,000 people
2.6.1.2 Monthly Fee
2.6.1.3 In
2.6.1.4 Out
2.7 2011
2.7.1 £17.5 million revenues
2.8 2012
2.8.1 £25 million
2.9 80 people
2.9.1 Offices
2.9.1.1 Sydney
2.9.1.2 Miami
2.9.1.3 London
2.10 Please come to me if you have or you want a service office
2.11 Regus are only 15% of the market
3. Investment Test - Outside Capital?
3.1 Few people in the room have used it
4. Lesson 1
4.1 I kept 51% of the equity
4.2 Like you it seems
4.3 Don't get major external investment
5. Lesson 2
5.1 Give it away later on
6. Lesson 3
6.1 "Kill the bad boys"
6.1.1 Employees that don't work out
6.1.2 Said Tim Smit - Founder of the Eden Project
6.2 Join the Sunday Times - Best Companies
6.2.1 Great Benchmarking Data
6.2.2 Best Companies - The Workplace Engagement Specialists
6.2.3 Best Companies - Instant
6.3 Well Being
6.3.1 Free Fruit
6.3.2 Friday Finish
6.3.2.1 4pm office closes
6.3.3 First Thursday
6.3.3.1 A social event
6.4 Leadership
6.4.1 Interviews with random selection of people
6.4.2 Completely Open Q&A
6.5 Team
6.5.1 Me
6.5.1.1 360° Appraisals
6.5.2 Company
6.5.2.1 Ski Trip (Cheap)
6.6 Community
6.6.1 Green
6.6.2 1moreChild
6.6.2.1 Charity
6.6.2.2 Matched Donations
6.6.2.2.1 Employee
6.6.2.2.2 Company
6.6.2.3 + Gift Aid
6.6.2.4 I (We) know them
6.6.2.4.1 Organisers
6.6.2.4.2 Children
6.7 Fair Deal
6.7.1 Low Salary on Entry
6.7.2 We need individuals who are confident in their ability
6.7.3 Bonus System
7. Lesson 4
7.1 Simple Business Plan
7.1.1 Focus
7.1.2 Actions
7.1.3 One piece of paper
8. Lesson 5
8.1 Take Time Out
8.1.1 Holidays
8.1.2 Weekends
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9. Q&A
9.1 How do you manage your remote offices?
9.1.1 Offices
9.1.1.1 Sydney
9.1.1.1.1 Expensive
Exchange rates
9.1.1.1.2 Moving to a cheaper place?
9.1.1.2 Miami
9.1.1.3 London
9.1.2 Covers the world
9.1.2.1 Real Time Systems
9.1.2.2 Internal Competition
9.1.3 Occasionally move people between offices to deal with problems
9.1.4 Trust
9.2 How many Senior People?
9.2.1 4 Board Members
9.2.2 8 Senior Managers
9.3 How do you recruit people now?
9.3.1 Bring in young bright people
9.3.1.1 Sometimes brighter than they need to be for the job
9.3.1.2 IT Manager
9.3.2 Complimented with a few Experienced Aliens
9.3.2.1 e.g. On Line Marketing Director
9.3.3 Untitled
9.3.4 Fresh Faces
9.3.4.1 Don't recruit surveyors
9.4 How are you planning to move on?
9.4.1 My replacement is in place
9.4.2 Reading Books
9.4.3 Don't know
9.4.4 Out of the business
9.4.4.1 Not operational
9.5 What was your Biggest
9.5.1 Mistake
9.5.1.1 Not killing negative people
9.5.1.1.1 Be tough
9.5.1.2 Should have gone for better people
9.5.1.3 2002 - Stopped IT investment
9.5.1.3.1 Left us catching up later
9.5.2 Success
9.5.2.1 See above and below
9.6 Do you use Social Media?
9.6.1 I hate it
9.6.2 Not on our business plan
9.6.3 Don't want to distract our young people
9.7 How do you get the best people?
9.7.1 Recruit people who will do it
9.7.2 Help them
9.7.3 We pay a low base, less than current salary
9.7.4 But they can earn more than they did before
9.7.4.1 Bonus
9.7.4.2 Share Options
9.7.4.3 Belief in themselves
9.7.5 Audience comment
9.7.5.1 "Often those that have a big salary are good at interviews but not the job"
9.8 Is Julian Richer a good model?
9.8.1 Yes. I read the book
9.8.1.1 The Richer Way
9.8.2 And borrowed some principals
9.8.3 Wish I had chosen that earlier
9.8.3.1 Your'e Favourite Book is?
9.8.3.2 Tiger that came To Tea
9.9 Are you an agent or an operator?
9.9.1 Yes
9.9.1.1 But I would not use it to describe us
9.9.2 Prefer
9.9.2.1 Market place
9.9.3 More like Expedia
9.10 How do you motivate the Sales Force?
9.10.1 £ Cash
9.10.2 Odd
9.10.2.1 Highest earning sales guys don't do the charity
9.10.3 Big Contracts last 5-6 years
9.10.3.1 Commission is spread
9.10.3.2 Can fire them for not performing
9.10.4 We want them to be hungry
9.10.5 We have put 3 under review
9.10.5.1 They have improved
9.10.5.2 Even if they felt insulted
9.11 Which is your best sector?
9.11.1 Operating side is best
9.11.1.1 Small % of total market
9.11.2 Broking is mature
9.12 What will you do on exit?
9.12.1 Non Exec
9.12.2 Leave him to it
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